Technical Support Agent

#NM_JOBS

Technical Support Agent

Description

Do you have an eye of how systems and circuits work? Are you willing to support and share your knowledge? Join a team of techie individuals and solve technical challenges.

About the job:

Support the clientele via phone / email / chat

Follow the best practices to achieve customer satisfaction

Handling of systems, applications and networks to ensure a smooth operation

Analysis and evaluation of incidents

Responding timely to service issues and requests

Escalation of incidents according to the incident’s severity and follow up until final resolution

Your Profile:

Fluent or near native in the market language

Fluent in English

Communication skills

Social skills

Availability to work in shifts

Experience in Technical Support will be considered a plus

Background in Information Technology will be considered a plus

Experience in technical architectures and telecommunications/networks

Knowledge of technical standards, operation and security procedures for IT systems and networks

Knowledge and skills of Office applications, Office365 and SharePoint

Analytical thinking and problem solving attitude

We look forward to receiving your application. Click the Apply button and our recruitment team, will come in contact with you

Contact

12th Menandrou Str - Eliona Tower, 1066 Nicosia, Cyprus
+30 6980304332
[email protected]

Get in touch

Upload your CV

Feel free to reach out to us via phone or email, we are happy to provide further information!

Technical Support Agent