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1066 Nicosia, Cyprus

Technical Support Agent


Technical Support Agent


Do you have an eye of how systems and circuits work? Are you willing to support and share your knowledge? Join a team of techie individuals and solve technical challenges.

About the job:

Support the clientele via phone / email / chat
Follow the best practices to achieve customer satisfaction
Handling of systems, applications and networks to ensure a smooth operation
Analysis and evaluation of incidents
Responding timely to service issues and requests
Escalation of incidents according to the incident’s severity and follow up until final resolution

Your Profile:

Fluent or near native in the market language
Fluent in English
Communication skills
Social skills
Availability to work in shifts
Experience in Technical Support will be considered a plus
Background in Information Technology will be considered a plus
Experience in technical architectures and telecommunications/networks
Knowledge of technical standards, operation and security procedures for IT systems and networks
Knowledge and skills of Office applications, Office365 and SharePoint
Analytical thinking and problem solving attitude
We look forward to receiving your application. Click the Apply button and our recruitment team, will come in contact with you


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